How much does shipping cost and do you ship internationally?
Cheese & Pineapple will ship all over the world! Currently all orders are set from £2.50 - £5 for a 1st Class Royal Mail service, which is calculated by the order's weight. International orders cost £20. We offer free UK shipping on all orders over £70.
When will my order arrive?
Our aim is to have your order with you as soon as we can. Orders are dispatched within 1-3 working days. You will receive a notification email when your order has been sent.
Shipping Times – When your order has left our studio, the approximate Royal Mail delivery estimates are:
UK: 1-3 working days
Europe: 3-8 working days
Outside Europe: 5-15 working days
UK Next Day service – If you would like your order sent on a UK next day service (for an additional £5) please contact firstname.lastname@example.org or call 07970368059 before 10:00am on the day of dispatch.
Bank Holidays & Christmas – We don’t dispatch on bank holidays and during the period between Christmas and New Year (generally Christmas Day – 2nd January). The last posting day before Christmas 2019 will be Thursday 19th December.
Will my order delivery be tracked?
Yes – to ensure all deliveries are dispatched and arrive safely, we track everything we send. In the event your order does not arrive when expected, please get in touch via email@example.com and we will look into the status of the delivery and do everything we can to ensure any delivery issues are resolved quickly.
Can I return the item that I ordered?
We work hard to maintain the highest quality in our products and are confident you will be happy with your order. If you are not then please get in touch immediately. Items can only be returned if they were purchased from this website. If you notice that your order is damaged, please do not accept the package and contact us straight away. Alternatively please photograph the damaged packaging, or send it back to us so we can see what went wrong.
Can I stock Cheese & Pineapple’s products in my shop?
Cheese & Pineapple would love to be in your shop! If you would like to stock Cheese & Pineapple products or if you have any questions, please get in touch via our Wholesale Form. Please include a link and some information about your shop or gallery and we’ll get back to you as soon as we can!